How renewals, cancelling, and billing questions work. Our Terms of Service have the full wording.
Renewals
Plans are billed in advance and renew automatically for the same billing period until you cancel. Your amount, billing frequency, and next charge date are shown in your account.
Cancelling
- Cancel any time from your account or by emailing admin@stagecoach.hosting. You don’t need to call anyone.
- To stop the next charge, cancel at least 24 hours before your renewal date. If you cancel later than that, the renewal charge still goes through and your plan stays active for the period it pays for.
- Your site stays hosted until the end of the period you’ve paid for. There’s no cancellation fee.
Before your plan ends, save your own copy of anything on your site you want to keep.
Refunds
All payments are non-refundable, including unused time and partial billing periods. We don’t give prorated refunds or credits for time left in a period. Nothing in our Terms takes away a refund you’re entitled to under the law.
Billing errors
Charged the wrong amount? Email admin@stagecoach.hosting. We correct billing errors on charges from your last two billing cycles. If you think a charge is wrong, please contact us before disputing it with your bank or card issuer so we can look into it.
The full wording is in sections 3 to 5 of our Terms of Service.
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